Terms of Service

1. Agreement to these Terms

These Terms of Service (the “Terms”) govern your use of the One Uncle website and, once it becomes available, the One Uncle platform. In these Terms, “One Uncle”, “we”, “us” and “our” mean One Uncle, the provider of the website and the platform. “You” and “your” mean you as a visitor or user and, where you act for an engineering firm or other organisation, that organisation as well.

By browsing this website, joining our waitlist, contacting us through the site, or otherwise using any part of our service, you confirm that you accept these Terms and agree to be bound by them. If you do not agree with any part of these Terms, please do not use the website or the platform.

If you are agreeing to these Terms on behalf of a firm, you confirm that you have authority to bind that firm, and references to “you” include the firm.

2. About One Uncle

One Uncle is an operating system for structural engineering firms — an anti-CRM, built around projects rather than sales pipelines. The platform is designed to bring the administrative side of an engineering practice into a single workspace, including:

• project tracking across the life of a job, from initial enquiry through to delivery;
• automation of quoting and invoicing workflows;
• unification of Gmail and Outlook correspondence into project views, so that conversations sit alongside the work they relate to;
• synchronisation with accounting systems, including Xero and QuickBooks; and
• a client portal that gives architects and other clients visibility of the projects they are involved in.

One Uncle is currently pre-launch. The platform is not yet generally available, and the only service presently offered through this website is registration of interest by joining our waitlist. Descriptions of features on this website are indicative of the product we intend to release. They are not a contractual commitment that any particular feature will be released, or released in a particular form or by a particular date.

3. Waitlist registration

You may register your interest in One Uncle by submitting your details through the waitlist form on this website. Joining the waitlist is free and does not create a subscription, a licence to use the platform, or any other contract for the supply of services.

Joining the waitlist does not guarantee that you will be offered access to the platform. We may offer early access in stages, prioritise particular firms or use cases, limit the number of participants, or decide not to offer access at all. Any early access we do offer may be subject to additional terms, which we will make available to you at the time.

When you join the waitlist you agree that we may contact you about One Uncle, including launch announcements, early access invitations, product updates and requests for feedback that helps us build the platform. You can ask us to stop contacting you at any time by using the unsubscribe link in our emails or by writing to us at the address in section 16. Our handling of your personal data is described in our Privacy Policy.

You must provide accurate details when joining the waitlist, and you must not register on behalf of another person without their permission.

4. Accounts and access

When the platform becomes available to you, you will need an account to use it. The following applies to accounts:

• You must provide accurate, current and complete information when creating an account, and keep that information up to date.
• You are responsible for keeping your login credentials confidential and for all activity that takes place under your account.
• You must notify us promptly if you believe your account has been accessed without authorisation or your credentials have been compromised.
• Where an account is created for a firm, the firm is responsible for the acts and omissions of its personnel and any other users it authorises, and must ensure that those users comply with these Terms.
• Accounts are for named users. You must not share a single set of credentials between multiple people or transfer an account to anyone else without our written agreement.

We may suspend or restrict access to an account where we reasonably believe this is necessary to protect the service, other users, or your own data.

5. Acceptable use

You agree to use the website and the platform lawfully and responsibly. In particular, you must not:

• use the service for any unlawful, fraudulent or deceptive purpose, or in breach of any applicable law or regulation;
• upload or transmit material that is unlawful, defamatory, infringing, or that contains viruses or other harmful code;
• copy, modify, translate, decompile, disassemble or reverse engineer any part of the platform, or attempt to derive its source code, except to the extent that applicable law expressly permits this despite this restriction;
• probe, scan, or test the vulnerability of the service, circumvent any security or access control, or access any account, system or data that you are not authorised to access;
• interfere with or disrupt the integrity or performance of the service, including by placing unreasonable load on it, scraping it by automated means, or using it to send unsolicited communications;
• misrepresent your identity, your affiliation with any person or firm, or your professional qualifications, or impersonate anyone else;
• resell, sublicense or otherwise make the platform available to third parties as a service, other than through the client portal features we provide for that purpose; or
• use the service to build or assist in building a competing product.

6. Your data and content

You own the data and content you or your firm put into the platform, or that the platform collects on your behalf, including project records, drawings and documents, quotes and invoices, correspondence synchronised from your email accounts, and client details (together, “Your Data”). Nothing in these Terms transfers ownership of Your Data to us.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display and otherwise process Your Data solely to the extent needed to operate, maintain, secure and support the service for you, to provide the features you use, and to comply with our legal obligations. This licence lasts only for as long as we hold Your Data and ends when Your Data is deleted in accordance with our retention practices.

You are responsible for Your Data: for having the right to provide it to us, for its accuracy, and for ensuring that your use of the platform to process personal data about your clients and contacts complies with applicable data protection law. Where we process personal data on your behalf, we do so in accordance with our Privacy Policy and any data processing terms we agree with you.

We may generate aggregated and anonymised statistics from use of the service in a form that does not identify you, your firm, your clients or any individual, and may use those statistics to operate and improve the platform.

7. Third-party services and integrations

The platform is designed to connect to third-party services that you choose to link to your account, including email providers such as Gmail and Outlook and accounting systems such as Xero and QuickBooks. Those services are operated by their own providers, not by us.

Your use of a third-party service is governed by the agreement between you and that provider. You are responsible for holding the necessary licences and permissions for those services and for the authorisations you grant when connecting them to One Uncle. Connecting a service means giving us permission to access and process the relevant data through that provider’s interfaces on your instructions, until you disconnect it.

We do not control third-party services and are not responsible for their availability, accuracy, security, pricing or continued support of any interface we rely on. A third-party provider may change or withdraw access at any time, which may affect or remove functionality in the platform. Where that happens we will make reasonable efforts to tell you, but we are not liable for the consequences of a third party’s acts, omissions or changes.

8. Intellectual property

The platform, the website, and all software, designs, text, graphics, interfaces, documentation and other material that make them up, together with the One Uncle name, logo and branding, are owned by us or our licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights in that material are transferred to you.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the website and, where access is made available to you, the platform, for your firm’s internal business purposes.

If you send us feedback, suggestions, feature requests or ideas about One Uncle, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate them into our products and services without restriction, obligation or payment to you. You are not required to send us feedback, and you should not send us anything you consider confidential.

9. Fees

Joining the waitlist and using this website are free of charge. One Uncle is expected to be a paid service once it launches. Pricing, plans, billing periods and any free or trial arrangements will be communicated before you are asked to commit to a paid plan, and no charges will be applied to you without your agreement.

We may change our pricing from time to time. If a change affects a plan you are already subscribed to, we will give you reasonable advance notice, and the change will take effect from the start of your next billing period. If you do not accept a price change, you may cancel before it takes effect. Unless we state otherwise, prices exclude any applicable taxes, which will be added where required by law.

10. Availability and changes to the service

We aim to keep the website and the platform available and working well, but we do not warrant that access will be uninterrupted, timely, secure or error-free. Availability may be affected by maintenance, updates, faults, third-party outages, or events outside our reasonable control.

We may add, change, suspend or discontinue features of the service, or the service as a whole, at any time. Where a change would materially reduce the functionality of a paid plan you are on, we will give you reasonable notice where it is practical to do so. We may carry out maintenance that makes the service temporarily unavailable, and will try to schedule planned maintenance to limit disruption.

We do not currently offer a service level agreement. If we introduce one, it will be set out in a separate document that we make available to you.

11. Disclaimers

The website and the platform are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all warranties, conditions and representations that are not expressly set out in these Terms, whether implied by statute, common law or otherwise, including any implied warranties of satisfactory quality, fitness for a particular purpose, accuracy and non-infringement.

One Uncle is an administrative and project management tool. It does not provide engineering, structural, design, legal, accounting or tax advice, and nothing produced by or within the platform should be treated as such advice or as a substitute for professional judgement. You and your firm remain fully and solely responsible for your engineering work, for the accuracy and adequacy of your designs, calculations, checks, approvals and deliverables, and for compliance with the standards, codes, regulations and professional obligations that apply to you. Any automation, calculation, template, summary or reminder provided by the platform is a convenience and must be reviewed by a competent person before you rely on it.

You are responsible for keeping your own records and for maintaining independent backups of information that is important to your business.

12. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the paragraph above, and to the fullest extent permitted by law:

• we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business or business opportunity, loss of goodwill or reputation, loss or corruption of data, or for any indirect or consequential loss, however arising;
• we are not liable for any loss arising from your reliance on the platform in place of your own professional judgement, from your use of third-party services, or from your failure to maintain independent records or backups; and
• our total aggregate liability arising out of or in connection with these Terms and your use of the service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total amount you have paid to us for the service in the twelve months immediately before the event giving rise to the liability, or, where you have paid us nothing (including while the service is pre-launch and free of charge), to one hundred pounds sterling.

Each of the limitations above applies separately. If you are using the service as a consumer rather than for business purposes, nothing in these Terms affects your statutory rights.

13. Termination

You may stop using the website at any time, and you may leave the waitlist or close your account at any time by contacting us or, where the platform provides the option, through your account settings.

We may suspend or terminate your access to the website, the waitlist or the platform, in whole or in part, if you materially breach these Terms, if we reasonably suspect unlawful or harmful use, if we are required to do so by law, or if we discontinue the service. Where it is reasonable and lawful to do so, we will give you notice first and an opportunity to put things right.

On termination, your right to use the service ends immediately. We will make Your Data available for export for a reasonable period after termination where the platform supports export, after which we may delete it in line with our retention practices and legal obligations. Any provisions of these Terms that by their nature should survive termination, including sections 6, 8, 11, 12, 15 and 16, will continue to apply.

14. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the service as it moves from pre-launch to general availability, or changes in law or regulation. The date at the top of this page shows when these Terms were last updated.

Where a change is material, we will take reasonable steps to notify you, such as by email or by a notice on the website or within the platform, before it takes effect. Continuing to use the website or the platform after the updated Terms take effect means you accept them. If you do not accept the updated Terms, you should stop using the service and may close your account.

15. Governing law and jurisdiction

These Terms, their subject matter and their formation, and any non-contractual obligations arising out of or in connection with them, are governed by the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the United Kingdom in which you live, and nothing here deprives you of the protection of the mandatory laws that apply there.

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in force. Our failure to enforce a right under these Terms is not a waiver of that right.

16. Contact

If you have any questions about these Terms, or about One Uncle generally, please contact us at office@oneuncle.com and we will be glad to help.